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The U.S. and European Union (EU) have different regulations and policies regarding delays and cancellations for passengers on flights to/from/within their respective countries. You’ll notice that air travel involving the EU offers more passenger protection than what’s available in the U.S.when you read through the U.S. and EU guidelines

Having a grasp of the DOT’s Fly Rights will help make your flight problems less painful. Image Credit: U.S. Department of Transportation

This article will outline when you’re entitled to compensation as a passenger, what rights you have, if you find yourself stranded at an airport with a canceled or delayed flight, here’s what you should know. If you choose to travel, you should get in line to speak with a gate agent to discuss your options and the status of the flight. So while you’re in line call the airline or online travel agency through which you booked your flight, some airlines offer compensation if the delay is their fault, such as if it’s caused by a mechanical or staffing issue, in case you can get help before reaching the gate agent. Airline agents have a fair amount of discretion, so you shouldn’t give up if the person you speak with isn’t receptive,hang up and call again.

If possible, try to book directly through the airline rather than through an online travel agency, dealing with an airline will be simpler and generally more efficient.Travel with only a carry-on if possible, so you can skip the check-in or baggage drop lines, which can often be very long.

Make sure you have all the necessary documentation required for travel, such as a negative Covid-19 test or proof of vaccination, which many countries require for entry.

What else do you need to know?  In addition to travel document and health requirements, the updated 26 July 2021 IATA Travel Centre can tell you more about your destination country. From applicable taxes to currency information and local customs regulations, your IATA Travel Centre is your one-stop shop for everything you need to know before you go.

The Pandemic has reshaped travel as though we’re in a new world, and there are a lot of changes, rules, restrictions, openings, closures, spikes and also supply and demand issues for the airlines.

Check your airline’s website for its contract of carriage, which outlines the policies, for more specific information.

Under federal law, airlines are obliged to provide a full refund to customers if a flight is significantly delayed and the passenger chooses not to travel. Often, airlines will offer travel credits or vouchers in lieu of a full refund, usually valid within a year of use. That’s why it’s so important to know your rights under the law, if you decide not to take a trip, try to push for getting a cash refund rather than a voucher.

How to redeem a travel credit.

If you receive a travel credit for a canceled flight and you booked directly through the airline, you will typically be able to redeem it directly through the airline’s app or website.

But the type of ticket you purchased matters If you originally bought a basic economy ticket, which is technically nonrefundable, you may have to call the airline directly to rebook.

If you booked through an online travel agency, the credit will need to be used on its site.


Securing travel insurance has become a priority for many travelers. After all, it makes sense to protect yourself when you’re spending a lot of money on an expensive trip, the trip includes several travel providers, and/or you have non-refundable deposits at risk.

You wouldn’t lose a great deal of money should your journey become disrupted or canceled, however,is the coverage offered on your credit card more than sufficient?

The end goal is an informative comparison that will help you determine which credit cards offer the best packages of travel insurance benefits that also align with your travel priorities.

What happens if you injure yourself while traveling? Have a delayed flight that causes you to miss the first stop on your cruise? Has your baggage been lost or stolen? Travel insurance can help you recover from all of these situations.

Travel insurance covers both costs and losses related to traveling. It can be useful protection for those traveling domestically or abroad, for a single trip or long-term travel. But, purchasing travel insurance is a balancing act between getting the coverage you need without spending above your budget. That’s why comparison sites like  A.M. Best can ease the pain of searching hundreds of policies and dozens of companies individually.

As of April 13, 2021, a new DOT ruling will take effect that indicates that passengers may not be involuntarily bumped once their boarding pass has been collected or scanned and the passenger has boarded.

You will not be compensated if:

  • You do not have a confirmed reservation
  • You miss your check-in deadline
  • The airline must substitute a smaller plane than the one you booked
  • The flight has 30 to 60 seats and bumps you due to safety-related aircraft weight or balance constraints
  • You booked a chartered flight and are bumped
  • You booked a flight with fewer than 30 seats
  • You booked an international flight inbound to the U.S.

Lastly, if being bumped costs you more money than the airline will pay you at the airport, you can try to negotiate a higher reimbursement with the airline’s complaint department. If you decline the compensation and are unable to receive higher compensation from the airline’s complaint department, you can take the airline to court. D.O.T Bumping and Oversales


If you experience a tarmac delay on an international flight operated by a U.S. airline, the DOT time limits do not apply. Any time limits and/or corresponding protocols are set by the airlines.

U.S. airlines must provide passengers on domestic and international flights with food and water no later than 2 hours after a tarmac delay begins. The airline is required to keep the lavatories operable and medical attention must be available.

  Prepare before you go

Check in 24 hours in advance of your flight,and keep checking your flight status before heading out, in case there are any delays or changes to your flight. It may be helpful to download the application for the airline you’re flying to track your flight and any schedule changes.

JetBlue offers compensation for flights delayed three or more hours, from $50 to $200, depending on the length of the delay. If your flight was booked directly through the airline, it will email you within sYahoo! Mail: The best web-based email! even days of the flight’s scheduled departure to provide instructions for receiving compensation, according to its Customer Bill of Rights.

Consolidators such has expedia’ customer service line is the only means of potential compensation.

Delta will put up passengers whose flights are canceled between 10 p.m. and 6 a.m. at one of its contracted hotels for the night, but, if no rooms are available, it provides a voucher for up to $100 that can be used toward future travel.

American Airlines, for instance, will arrange an overnight stay for customers whose flight is delayed and does not board before midnight on the scheduled arrival day.

Southwest recommends you cancel online at Southwest.com, through the app, or call  within 24 hours of booking, to receive a refund of any fare back to the original form of payment.

If you paid Hawaiian Airlines for an Extra Comfort seat and you are moved to an Economy Seat, Hawaiian will refund the Extra Comfort fee you paid. If you paid for a first-class upgrade and were downgraded, you will receive a refund for the first-class upgrade fee you paid. If you paid for a first-class seat and were downgraded, Hawaiian will refund you the difference between the fare you paid and the applicable economy fare if there is a fare difference.Hawaiian Covid rules.

Under Alaska Airlines’ cancellation policy, if you cancel a flight ticket (except a Saver fare) within 24 hours of your flight’s departure, you will be charged a cancellation fee of USD 125.

Under the Allegiant Airlines Cancellation policy, you can cancel Allegiant flight tickets within 24 hours for a full refund of the ticket fare, whereas after 24 hours of ticket purchase, if you try to cancel or change ticket then its strictly goes to non-refundable tickets and that too with some penalty fees charged. And it is only accessible if you booked your ticket under Trip Flex travel protection. While changing tickets you will not change with the penalty fees.

Frontier Airlines  is an American ultra low-cost carrier formed in 1950 by a merger of Arizona Airways, Challenger Airlines, and Monarch Airlines, its headquartered in Denver, Colorado A single membership on the ‘Discount Den‘  offers exclusive access to Frontier’s LOWEST available fares for the family.

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Thank you to everyone who shared all these great tidbits of information.

Team Zen